Refunds for Digital Products

• Creating and previewing a gift is free. Sending it takes a one-time unlock for that gift or a GiftFeels Pass.
• Paid features are eligible for a refund in cases of duplicate charges, billing errors, or verified technical failures that prevented delivery.
• Request window: within 14 days of the charge (longer where your local law requires).
• How to ask: email info@giftfeels.com with your order ID.
• Processing time: most requests are reviewed within 5–10 business days.

This Refund Policy applies to any paid feature, add-on, subscription, or digital product purchased directly from GiftFeels ("Paid Features"). It does not apply to purchases made through third-party app stores such as Apple App Store or Google Play — those are governed by the store's own refund rules (see App store purchases).

You may be eligible for a full or partial refund if:

• Duplicate charge — you were charged more than once for the same Paid Feature.
• Billing error — you were charged an incorrect amount, in the wrong currency, or for a product you did not purchase.
• Unauthorized charge — a third party used your payment method without your permission. Please also contact your bank.
• Delivery failure — a verified technical issue on our side prevented the Paid Feature from working as described, and we were unable to fix it in a reasonable time after you reported it.
• Material feature change — we made a material, adverse change to an advertised feature of your Paid Feature within the request window.
• Any other case required by your local consumer-protection law.

Because digital products are delivered instantly and fully upon payment, the following are generally not eligible for a refund:

• Change of mind after the Paid Feature was delivered.
• Partial use ("I only used it once") where the feature functioned as described.
• Mistakes in the content you entered (wrong photo, typo, wrong name). Please review gifts before sending — they cannot be edited after creation.
• Delays caused by factors outside our reasonable control, such as your internet connection, your bank, or third-party outages, once the feature was successfully delivered.
• Requests submitted after the request window, unless required by law.

If you are a consumer in the European Union, European Economic Area, or United Kingdom, you generally have the right to withdraw from a distance contract within 14 days of purchase.

Important digital-content exception: under Article 16(m) of the EU Consumer Rights Directive (and equivalent UK regulations), this right of withdrawal is lost once performance has begun with your prior express consent and acknowledgement that you lose the withdrawal right.

At checkout for Paid Features, we clearly ask you to consent to immediate delivery and to acknowledge that doing so waives your withdrawal right. If you did not give that consent, email info@giftfeels.com within 14 days to exercise the right.

Refund requests should be submitted within 14 days of the charge. Requests after this period may be declined unless required by your local law.

Email info@giftfeels.com with the subject line "Refund request". Please include:

1. Order ID (from your receipt or confirmation email).
2. Payment method used (e.g. card, UPI, PayPal).
3. Transaction date and amount charged.
4. A short description of the issue and why you're asking for a refund.
5. Any screenshots, error messages, or supporting info.

We may ask for additional details to verify the claim. We reply to every request, even ones we cannot approve.

Most requests are reviewed within 5–10 business days of receipt. If we need more information, we'll contact you and pause the clock until we get your reply.

If your refund is approved, we'll issue it to the original payment method. How quickly the money arrives in your account depends on your bank, card network, or payment processor — typically 3–10 additional business days, but occasionally up to one full billing cycle.

If you purchased a GiftFeels Paid Feature through the Apple App Store or Google Play, the refund is controlled by that store and not by us. Please file your refund request directly with:

• Apple — at reportaproblem.apple.com.
• Google — in your Play Store order history, or at support.google.com/googleplay.

We're happy to help with any technical information the store needs.

Please email us before filing a chargeback with your bank — in most cases we can resolve the issue faster than a chargeback process (which can take up to 90 days). Chargebacks filed before contacting us, or that we determine were filed fraudulently, may result in suspension of your access to Paid Features.

We may update this Refund Policy as our products evolve. Changes apply only to purchases made after the updated effective date shown at the top of this page.